We aim to provide the best possible standards of care and service at all times. To help achieve this we value the comments and suggestions made by our patients.
If you have a concern or complaint about the service you have received from either the doctors or a member of staff; then please let us know.
The Practice follows the NHS procedure for dealing with complaints. Our approach of listening to and dealing with any complaint meets the national standards as set down by the NHS.
We aim to provide the best possible standards of care and service at all times. To help achieve this we value the comments and suggestions made by our patients.
If you have a concern of complaint about the service you have received from either the doctors or a member of staff; then please let us know.
The Practice follows the NHS procedure for dealing with complaints. Our approach to listening to and dealing with any complaint meets the national standards as set down by the NHS.
We hope that most problems can be resolved easily and quickly, often at the time that they arise.
If your concern cannot satisfactorily be dealt with in this way and you wish to take the matter further, you should let the practice know as soon as possible after the event; ideally within a few days of the incident.
Written complaints should be addressed to the Practice Manager, Mrs Helena Papworth. Alternatively you can ask to book an appointment with Mrs Papworth to discuss your concerns in person. She will make
certain that your concerns are dealt with promptly.
Please give as much detail as you can.
Alternatively, you can register your complaint online by filling in the form below.
Complaints to NHS England
We hope that, if you have a problem, you will use our practice complaints procedure to ensure it is resolved. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If you do not want to make a complaint direct to us, you can contact NHS England instead. Their address is:-
NHS England, Po Box 16738 Redditch, B97 9PT
Telephone:- 0300 311 2233
Email:- england.contactus@nhs.net
The case will then be relayed to the appropriate local area team (LAT) for investigation and response.
THE HEALTH SERVICE OMBUDSMAN
If your complaint is not resolved by the practice it can be referred to The Parliamentary and Health Service Ombudsman. All records will have to be provided to the ombudsman to assist with the resolution of your complaint. www.ombudsman.org.uk, Tel: 03450 154 033 or phso.enquiries@ombudsman.org.uk or The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank. London SW1P 4QP.
Independent Advice & Support